1. Introduction
Welcome to HomeCallPro ("we," "us," or "our"), operated at homecallpro.online. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.
HomeCallPro is a free referral directory. We connect homeowners with independent, pre-verified home service contractors across the United States.
2. Information We Collect
We may collect the following categories of information:
- Usage Data: Pages visited, time spent, referring URLs, browser type, device type, and IP address — collected automatically via analytics tools.
- Call Data: If you use a click-to-call link on our site, the call may be tracked for quality, routing, and partner reporting purposes.
- Voluntarily Submitted Data: If you contact us via email or a contact form, we collect the name, email, and message you provide.
- Cookies & Tracking Technologies: We use cookies, pixel tags, and similar technologies to improve user experience and measure traffic.
3. How We Use Your Information
We use the information we collect to:
- Operate and maintain the HomeCallPro directory website
- Route and connect calls to appropriate service contractors
- Analyze traffic and improve site performance
- Respond to inquiries and support requests
- Comply with legal and regulatory obligations
- Detect and prevent fraud or abuse
4. Sharing of Information
We do not sell your personal information. We may share information with:
- Service Contractors: When you initiate a call, the contractor or their dispatch team receives your call and may collect additional information directly.
- Affiliate & Call Network Partners: We work with call performance networks to route service inquiries. These partners operate under their own privacy policies.
- Analytics Providers: Third-party analytics services (e.g., Google Analytics) that help us understand site usage.
- Legal Obligations: If required by law, court order, or government authority.
5. Cookies
We use cookies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our site may not function properly.
Types of cookies we use:
- Essential Cookies: Required for basic site functionality
- Analytics Cookies: Help us understand how visitors interact with the site
- Marketing/Tracking Cookies: Used to measure the effectiveness of our advertising and call campaigns
6. Third-Party Links
Our site contains links and phone numbers connected to third-party contractors and service providers. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us so we can take appropriate action.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us using the details below.
9. Terms of Use
By accessing homecallpro.online, you agree to use the site for lawful purposes only. You may not use the site in any way that causes damage to the site or impairs its availability. HomeCallPro reserves the right to terminate access to any user who violates these terms.
Disclaimer: HomeCallPro is a referral directory only. We do not employ contractors, guarantee work quality, or set service pricing. All agreements are between the homeowner and the contractor directly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page. Your continued use of the site after any changes constitutes your acceptance of the new policy.